MAGNA Vitae has been on a 14-year journey with Sport England’s quality benchmarking scheme, Quest, to achieve a rating of Excellent at its flagship facility, Meridian Leisure Centre.
This puts it in the top six per cent of all Quest facilities, whilst Skegness Pool and Fitness Suite and Horncastle Pool and Fitness Suite both achieved Very Good.
The trust uses its sites’ individual Quest assessments to lead continuous improvement across all the venues.
Director of operations Naomi Wilkinson-Baker said: “Without Quest’s guidance we wouldn’t be where we are today. Across our sites we could have different Quest assessors with different objectives and specialism areas, so we compile our reports to capture all the recommended areas for improvement.
“Our duty managers meet every other month and work together. For instance, we have a real advocate for environmental management, who leads on that for all our sites.
“The team choose what module they want to lead on or be a part of, and share their ideas. For example, someone may want to join the customer journey steering group to learn more as they don’t deal with it day to day.
“This same approach feeds into the physical Quest assessment day, with the wider teams involved from receptionist to duty manager level. It’s a great way to develop our team and strengthen our cross-site bond.
“We’ve changed the stigma of Quest being viewed as someone checking up on us, to someone offering support and assistance with our continuous improvement journey. Our team now can’t wait to show off what we’ve been doing and how we can take it to the next level. When you hear that you know our efforts will have a great impact on the community.”