COMPLAINTS about group exercise have become a thing of the past for the Reynolds Group thanks to a partnership with CoverMe, a digital platform that simplifies group exercise and PT management for clubs and instructors.
Running more than 200 group exercise classes across three sites every week presented challenges for the Reynolds Group, especially when their instructors fell ill or took a holiday.
Reynolds Group director Stephen Turner said: “Finding cover was a daily issue; taking up a significant amount of admin time – approximately 24 hours a week across our three sites.
“A stretch class is never a great alternative for yoga and we would consistently receive complaints when our specialist freelance instructors had to be substituted by our employed instructors.
“Since introducing CoverMe in November 2023 we haven’t had a single complaint about group exercise. The technology has allowed us to restructure so individual clubs are responsible for finding their own cover, which has also saved valuable time and resources.
“We’ve made savings of around £28,000, which we are reinvesting in member services, such as adding new classes.”